Plan Administrator (1 year contract)
Marsh McLennan
Lisbon, Portugal
há 5 dias

Mercer Portugal is seeking candidates for the following position based in the Lisbon office :


What can you expect?

  • Join a dynamic team that supports our benefits business;
  • Deliver a high quality service to our clients and plan participants;
  • Support a great variety of different clients.
  • What's in it for you?

  • Be part of a multinational organization where you'll be able to learn, grow and develop your career;
  • Flexible work environment and hybrid work from home policy.
  • We will count on you to :

  • Customer care management by phone and email (helpdesk);
  • Process and review participant forms and requests, and assist with complex participant questions;
  • Perform peer review on participant transactions. Assist Service Center with escalated participant phone calls;
  • Explain technical files to plan participants;
  • Monitor timely processing of files and reports.
  • What you need to have :

  • Experience on a call center environment;
  • At least a B2 level of English;
  • Microsoft Excel intermediate skills;
  • Strong communication and interpersonal skills;
  • Organized and process oriented;
  • Accountability and ownership.
  • What makes you stand out?

  • Professional experience in flexible benefits and / or insurances (health, life, personal accidents);
  • Dynamism, proactivity and flexibility;
  • Team-worker;
  • Be passionate about making a positive impact on people's lives.
  • Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

    Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE : MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion.

    Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

    For more information, visit https : / / / . Follow Mercer on Twitter Mercer.

    Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex / gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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