Job Description :
Alphanumeric is hiring the Manager of Operations for our Medical Information Contact Center. The right candidate MUST be a professional from the healthcare industry or related fields with the following education background : PharmaD, Pharmacist, Nurse, ASN, BSN or similar*
This role reports to Director of Global Operations. Primary responsibilities are to oversee overall operation of contact center staffing, metrics and financials.
Effectively lead, coach and manage Team Leaders and Medical Information Contact Center Professionals.
Key activities include oversight of the daily operations of the 3rd party medical information contact center from staffing to metrics and financials for the contact center.
Ensure that contact center staff are appropriately trained on processes and scientific content. Work in close collaboration with pharmacovigilance and quality assurance and ensure compliance for contact center operations and regulatory reporting.
Degree in the healthcare industry or related fields *PharmaD, Pharmacist, Nurse, ASN, BSN or similar*
5 years of experience in contact centers, prefer pharmaceutical industry
3 years management or supervisory experience in a call center or helpdesk environment.
Familiarity with contact center technologies
Must have excellent communication (oral and written) skills, interpersonal skills, analytic skills, and ability to summarize complex scientific data
Must have dedicated quiet location and high-speed internet connection to perform remote work