Engagement Manager - Knowledge Management
Farfetch UK Limited
Porto, Portugal
há 4 dias

The Role :

This is an exciting new role for a strong strategic planning associate, to work within the Global Operations group. You will be developing Operations knowledge management, single point of contact in Learning needs, providing development of team routines and developing ways to communicate better internally.

What You’ll do :

  • Evolve continuously our team routines (e.g. R&D, development moments, targeted training, share your chair, feedback sessions, management routines, team offsites)
  • Develop and execute, in coordination with the Comms team, an internal communication strategy for Global Operations and develop / collect specific content to support it
  • Build the tools and processes for effective knowledge sharing between teams (deliverables, analysis, etc.) - Knowledge management
  • Ensure the internal processes are consistent between teams and have quality
  • Link with central teams - be the point of contact with L&D (e.g. identifying selected training for Ops Strategy), Comms (e.
  • g. OKRs), BPs (e.g. cascading down some info, reinforcing behaviours, working on specific issues as retention)

  • Support the Operations Strategy team with new tasks as they arise, business strategy projects (e.g. raising the bar), collecting and processing data, proactively providing meaningful analysis and ideas
  • Who you are :

  • A person with an university degree, with a strong people and technology focus. The successful candidate will likely have a degree in Management, Economics, Organization Behavior or any related field
  • A professional with minimum 3 years’ experience in consulting, communication, organization and related functions
  • Knowledgeable in learning programmes and internal communication
  • Self-confident and proactive
  • Smart creative
  • Able to manage multiple, competing priorities
  • A professional with strong service mind-set
  • A person with strong analytical skills, data-based, decision-making mind-set and detail oriented
  • Able to clearly communicate data insights to others
  • Able to deliver based on project timelines
  • Fun to work with!
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