Advisory - ITSM Process Senior Consultant
PwC Portugal
Lisboa, PT
há 2 dias
source : ITJobs

Advisory ITSM Process Senior Associate - Implementation of ITSM solution, Implementation of ITIL Framework

Degree / Training :

  • Degree in Computer Science, Information Systems or similar (preferential), ITIL certification (preferential);
  • Easyvista Foundation Certifications (preferential);
  • Easyvista Expert Certifications (preferential).
  • Specific Requirements :

  • Knowledge of a wide range of ITIL based practice and ISO 20000;
  • Knowledge in defining and implementing processes;
  • Solid and demonstrable experience within an ITIL discipline, preferably within the financial industry;
  • Previous experience with ITIL process implementation process : Service Desk, Event Management, Incident Management, Change Management, Problem Management, Service level Management, Service catalog Management, and others;
  • Previous experience with EasyVista ITSM as project implementation team Member (preferential);
  • Working experience with various teams - act as a point of contact for different stakeholders;
  • Good knowledge of English.
  • General requirements :

    As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex

    business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to :

  • Use feedback and reflection to develop self-awareness, personal strengths and address development areas;
  • Clear aptitude for service delivery excellence and producing quality results;
  • Delegate to others to provide stretch opportunities and coach to help deliver results;
  • Develop new ideas and propose innovative solutions to problems;
  • Review your work and that of others for quality, accuracy and relevance;
  • Share relevant thought leadership;
  • Use straightforward communication, in a structured way, when influencing others;
  • Able to read situations and modify behavior to build quality, diverse relationships;
  • Uphold the firm's code of ethics and business conduct.
  • Apply here :

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