Description
s most respected digital-native and vertical leading brands.Our comprehensive east-to-west global footprint in 36 countries across five continents, with 73,000+ team members and 60 languages, means we can deliver flexible solutions that leverage our unique expertise in cultural nuance - essential for true excellence in CX.
Our mission : We create amazing customer experiences that people value and we are proud of.By combining talent, data, and technology.
We deliver real impact for our partners.We are driven to go further.Our client : One of the top multinational technology companies that create and develop electronics, computer software, and online services.
Your role : The Order Support Specialist receives escalations from customer-facing colleagues and works under strict time commitments to handle complex issues relating to the fulfillment of online orders placed by customers who expect the very best consumer electronics devices.
Skills : * Be native or near-native speakers in German C1 / C2 * Excellent English skills C1 * Excellent written and verbal communication skills* Knowledge of SAP is an advantage - otherwise, we can help with that* Ability to work quickly and efficiently under deadline pressure* Very good accuracy and attention to detail* Prove you can work and make decisions with minimal supervision* Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions* Working in a back-office environment with customer satisfaction in mindOur offer : * Competitive wages (14 monthly payments per year)* Performance Bonus* Meal allowance in voucher card (net)* Paid training* Private health Insurance (after six months of employment)* Career progression and possibilities for an International career* Flexible schedules* Wellbeing campaigns, development programs, partnerships / discounts and fun competitions* Feel Good Community - Integrated solutions to building a better and to motivate and surprise teams in their day to day, tailored wellness and psychological support* Work / Live in Lisbon, one of the great places to live and workYou know.
