Customer Support - Team Leader (European languages)
Revolut Limited
Porto
há 4 dias

ABOUT THE TEAM Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers.

We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does.

We're a truly diverse, international group and we work across three European offices.We hire people who know how to act fast, look for root causes and solve problems not follow scripts.

We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).

ABOUT THE ROLE We're looking for a Team Lead of Support to sit within our support team at our Porto-based office.What you will be doing : Managing and mentoring customer support agents across the EMEA region Ensuring individuals and teams meet SLA targets Providing our users with an outstanding customer experience via our in-

app live chat - it is part of our mission to make Revolut users feel secure whilst using our service Representing Revolut online at all times Collaborating with other teams across London and Moscow to tackle any customers' issues Run and implement projects to improve customer experience Analyzing customer data to make informed decisions WHAT YOU'LL NEED Fluency in English and at least one other European languagePrior customer support experience Exceptional understanding of customer service, technical issue resolution and support best practicesPrevious people management experience Empathy and love for helping people Strong attention to detail and analytical skills Driven, self-

motivated and highly flexible team player Self-learner, independent problem-solver Bachelor's degree or equivalent Proven record of improving SLAs for support teams Experience working with data analysis and dashboards Strong communication skills, great numeracy and IT skillsPlease submit your CV in English language.

A LITTLE ABOUT US We believe that there are better ways for people to control their money. Easier, fairer ways. Revolut started in 2015 with fee-

free card transactions abroad. We’ve since added current accounts, business accounts, savings, insurance, and even cryptocurrency trading.

We reached 4 million customers in February 2019 and we’re adding another million every quarter.And we’re only just getting started.

Come and help Revolut build the world’s first truly global bank. WHAT WE ARE LOOKING FOR From employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.

You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.You operate best without lots of bureaucracy.

We don’t hide behind fancy job titles or clunky processes because that’s how things are done’.You approach work in a logical way.

We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.And you share our mission to improve people’s relationship with their money. THE BENEFITS

  • Competitive salary
  • Excellent training and guidance from our team
  • Roll with a free Revolut Metal subscription
  • Inscreva-se
    Adicionar aos favoritos
    Remover dos favoritos
    Inscreva-se
    Meu e-mail
    Ao clicar em "Continue", autorizo a neuvoo a processar os meus dados e a enviar-me alertas de e-mail, conforme detalhado na Política de Privacidade da neuvoo . Posso retirar o meu consentimento ou cancelar a subscrição a qualquer momento.
    Continue
    Formulário de candidatura