Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-
paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel, as well as overseeing the customer service team.
What you'll do
Respond to customer inquiries via several channels (Chat, Email, and Telephone);
Oversee the customer service team and train / coach team members where necessary;
Handle customer escalations;
Provide information regarding products / services and other related inquiries;
Be the face of Farfetch to our customers and partners alike.
Who you are
Experienced in customer service, preferably in a fashion retail environment;
Able to work under pressure in a fast-paced environment;
Able to confidently lead and organise a team;
Knowledgeable of fashion / fashion brands;
Proficient in using IT systems, both customer service specific and windows packages;
Excellent in verbal and written communication skills;
Able to exceed customer expectations;
Excellent in listening skills;
Hardworking and passionate.