Senior Team Lead Operations (Sleep Tech)
Emma
Lisbon
há 3 dias

Ready to lead, disrupt and reinvent the sleep industry? We are Emma The Sleep Company . We revolutionize sleep by pushing the boundaries of what technology can do for rest.

Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.

What you'll do

  • Develop our Sleep Tech retail operations team which is able to keep the pace of our international B2B growth but also establishes industry leading standards with regards to the operational backbone
  • You will set up and optimize global supply chains across China, Europe and the US.
  • You will plan inventory based on sales forecasts and aligning closely with procurement, and country operations teams.
  • You will optimize our logistics processes against Customer needs, building processes that incorporate Customer feedback and create synergies with customer Service alongside.
  • You will set up and further train the customer service function for all sleep tech related products
  • You will build and lead a team of both areas, Operations Excellence and Operations Management.
  • You will recruit and lead a team of ambitious A players
  • Work in a highly cross-functional team and strongly collaborate with all relevant stakeholders - especially from Global Operations - as well as the COO
  • Ensure effective retailer onboardings, CRM and continuous sales enablement
  • Continuous improvement of our Sleep Tech Retail Operations with regards to processes, systems, KPIs but also setting up and leading an industry leading team
  • Heavily support in the implementation of our Sleep Tech retail strategy and accelerate the growth
  • Who we looking for

  • You have 5+ years experience on international retail or e-commerce business
  • You are an expert when it comes to international retail operations you know how to track, analyze and optimize processes, systems and structures
  • You have a strong strategic mindset and are an excellent communicator
  • You lead complex projects and transformations with routine and with a hands-on, impact-first approach
  • Ensuring a good relationship to our retail partners is a priority and you are able to balance your work within different interests
  • You are enthusiastic about innovative retail approaches as well as their implementation and further development
  • You can mentor and grow your team
  • What we offer

  • A combination of personal and company growth to accelerate your career and help you reach your goals.
  • The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
  • Responsibility and decision-making authority from day one you'll create an impact with new, innovative ideas and help shape our company DNA.
  • To work and learn from experts in diverse fields and get to know your team members at exciting company events
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