Senior Customer Success Manager - DACH Market
Unbabel
Lisbon
há 1 dia

What's the opportunity about?

Unbabel is looking for a Senior Customer Success Manager for our German-language markets with extensive account management experience and a high comfort level engaging VP’s and Directors in large organisations to join our Customer Success team based in Lisbon .

This position can either be on site or remote if the candidate is located within range of Berlin or Munich to support local customers.

You are at home in a SaaS or Tech B2B high growth business environment and have a strong desire to help customers get more value from the products and services available to them.

This is a dynamic global role, where you will be collaborating with different teams to drive and manage strong relationships with our key customers.

To be successful as a Customer Success Manager, you have to be empathetic, client-oriented, problem-solver and relationship builder by nature.

You will be playing an integral role by growing Unbabel’s key accounts.

This role would be a perfect match for those who have previous experience working in Customer Success, Account management or other client facing roles at enterprise level.

If you want to be part of a diverse, inclusive, fast paced and innovative environment apply today and take a front row seat at one of the fastest growing companies in Portugal!

You'll help create understanding by...

  • Establishing and maintaining excellent relationships with Unbabel’s customers.
  • Managing the entire customer journey from onboarding to renewal.
  • Driving company growth through expansion and retention of accounts
  • Advocating for the customer’s needs within Unbabel
  • Driving adoption through effective management of customer accounts to understand their product usage, predict issues and mitigate future problems.
  • You'll move the needle if you have...

  • Previous experience in a Customer Success or Account Management role, overachieving targets.
  • Native or near-native level in German (mandatory)
  • Fluent level in English (mandatory)
  • The possibility to come to Lisbon one week per quarter minimum, more in the first 6 months.
  • The possibility to travel to customer sites in Germany, as well as some travel to other Northern European countries (once we are able to travel due to the current pandemic restrictions)
  • Proactivity, empathy and autonomy.
  • Excellent customer facing skills.
  • Ability to thrive in ambiguity.
  • High level of organization and diligency.
  • Ability to work and learn in a fast-paced and target-driven environment.
  • We build our tower with love, dedication and...

  • Competitive salary at one of Europe’s leading tech startups
  • Stimulating startup environment committed to diversity and inclusion
  • Individual budget to setup your workstation (mechanical keyboard, mouse, etc.)
  • Relocation Package
  • Stock options
  • Health Insurance
  • MacBook and external monitor
  • Yearly company retreat
  • Free language courses
  • All Hands on Deck every Friday
  • The Tower of Unbabe l

    Unbabel enables modern enterprises to serve customers in their native languages, with always-on, scalable translation across digital channels.

    Powered by AI and refined by a global community of translators, Unbabel combines the speed and scale of machine translation with the authenticity that can come only from a native speaker.

    Unbabel has raised over $91M in funding and has over 170 employees across its Lisbon headquarters and offices in San Francisco, New York, and Pittsburgh.

    Leading brands like Facebook, Microsoft, Booking.com, and easyJet use Unbabel to make their customers happier and their support operations vastly more efficient.

    Unbabelers come from

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