Customer Support for Online Cosmetic Retail - French Speaker
Webhelp Portugal
Lisboa, Portugal
há 6 dias
source : SAPO

Descrição da Função

About WebhelpWebhelp is a French multinational BPO company that is making business more human for the worlds most exciting brands.

By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role : You will work for a major global player in the beauty and personal care industry - a company that has been rewarded for innovation, sustainable practices, and exceptional customer experience.

As a Customer Support Advisor, you will : Helping customers through multiple channels (email or phone) in an interactive and user-friendly mannerDevelop technical skills that will empower you to support the after-sales process and every step related to it (i.

e. online orders, refunds).Provide a warm contact with the clients, attending their queries and adding value by increasing our Brand awareness.

We are looking for : Native or Proficient in French (C2)English (B2)Previous experience in customer service or as a sales representative is a plusExcellent communication skills combined with empathy and team spiritEnjoy identifying customer needs and proposing quick solutionsProactive, results-oriented, motivated, and able to work as a team player in a dynamic and multicultural environment.

We offer you : Competitive wages (14 monthly payments per year)Performance bonusHealth insurance with a dental plan (after 6 months contract)Relocation package - shared accommodation and flight reimbursementOpportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program Life at our company : Work with a diverse environment with people from over 58 nationalitiesBenefit from our modern amenities, many discounts in local businesses, company parties and events and much more!We promote inter-company mobility to work at any of our sites around the worldNew and modern offices in Lisbon, Parque das Nações, Oriente.

All submissions will be treated confidentially under the General Data Protection Regulation.Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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