Russian speaker Customer Service for Gaming Industry
Teleperformance Portugal
há 2 dias

O que procura nos candidatos

  • Experience working in a customer support related rolein different channels (email, webform and telephone);
  • Familiarity with Social Media
  • Experience with LiveChat and Instant Messaging services(preferential);
  • Able to accomplish GDPR compliance politics;
  • Native French speaker and minimum English levelrequired B2;
  • Excellent communication skills : verbal, written andlistening skills;
  • Ability to solve customer problems;
  • Flexible and quick learner, able to adapt continuously;
  • Ability to multi-task and work under pressure;
  • Experience in servicinghotel / hospitality / travel / tourism and / or Luxury industries (preferential).
  • Que funções irão desempenhar

  • Provide a customer-friendly service by showing interestin the customer, guaranteeing a positive and loyal relationship with thebrand;
  • Handling customer inquiries with the highest degree ofcourtesy and professionalism;
  • Create opportunities to engage with the customers,approaching all their questions and doubts;
  • Manage customer queries about hotel availabilities,amenities and facilities / location and access to their accounts, paymentsand answer any queries regarding the loyalty program.
  • Quais os benefícios oferecidos

  • Work location : Lisbon;
  • Work Schedule : 40 hours per week
  • Renewable employment contract with basic remunerationplus food subsidy;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund and annual complementaryreturn flight to your home country (within Europe);
  • Free Portuguese language courses and trainingopportunities;
  • Modern, centrally located buildings with canteenfacilities and excellent public transportation connections;
  • Participation in events, workshops and other activities;
  • Excellent opportunity to work in a leadingmultinational company;
  • Free healthy meals in the cafeterias, such as soup,bread, salad and fruit;
  • Personalized career progression programs.
  • Outros aspectos a referir

    Do you have a passion for the tourism industry? We are looking for someonewho loves to communicate and is ambitious enough to take responsibility onassuring client satisfaction for a world leading hotels chain.

    As a customer service representative, you’ll have the chance to be part of thesuccess of a global brand, learning and developing to be the best in anever-evolving role.

    You will be based in Lisbon and work with Teleperformance,a multicultural company renowned for being considered nine times the BestCompany to Work for in Portugal.

    Our Client

    Our client is one of the largest hotel chains in the world,managing thousands of hotels in over 100 countries. It is a company based onhuman values and diversity, known for innovation and guest experience.

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