Payments & Fraud Business Analyst
Farfetch (NYSE: FTCH)
Porto
há 5 dias
source : Index Ventures

Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.

Operations

We’re passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we’re creating seamless and luxury experiences for our customers all around the world.

Porto

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment.

We welcome new ideas and a large number of our people. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here.

You can have an informal meeting in the treehouse or play the piano in your lunch break!

The Role :

The Payments & Fraud team is here to ensure that Farfetch gives its customer a quick, safe, easy and reliable experience when buying at Farfetch.

We help grow the business by ensuring we offer a payment & fraud experience that converts and protects customers around the globe.

The team is responsible for the global payment and fraud performance of the Farfetch platform. This leads to diverse streams of work like analysing customer trends and data to form the right strategies, managing dozens of 3rd party provider relationships, managing a budget in the tens of millions of dollars, and working with product and engineering teams to shape our product offering.

The Business Analyst will drive continuous improvements in the teams core KPIs of payment success rates, customer conversion and payment processing fees.

They will take quantitative and qualitative data and turn it into decisions, actions and insight. They will work with a variety of internal and external teams to deliver projects and change.

What you’ll do

  • Immerse yourself in data, finding opportunities to improve our current and future KPIs
  • Deliver insight on performance and opportunities to our stakeholders throughout the business
  • Support and deliver projects with a variety of teams such as technology, finance, commercial, marketing and other operational teams
  • Monitor and report on market trends that can impact our business, becoming an expert in the subject
  • Challenge yourself and team to discover new innovative products and ways of working
  • Design and deliver tools that improve efficiency and accuracy in our work
  • Who you are

  • Someone that loves to dive into raw data, and is comfortable using different programming languages (e.g. SQL, Big Query).
  • A critical thinker that is open to questioning the status quo
  • A strong communicator, with the ability to turn numbers into a story that non-experts can understand
  • Pro-active. You like to get out from your desk and make things happen
  • A strong team player and collaborator
  • You know how to prioritize
  • Advanced in English, both written and oral
  • Fun to work with!

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