We are passionate about what technology can do.
We want to continually improve our service, people and technology.
We are proud that our customers benefit from our knowledge and experience.
We are Claranet and if you share our beliefs, we are looking for you!
Because we aspire to do more and better, we are looking for a Support Analystto integrate our internal team, based in Lisbon.
Provide first class technical support of the application system in a timely and efficient manner.
Liaise with the developers to communicate issues raised by the business.
Communicating with the global team to resolve issues.
Maintain a knowledge base regarding support issues and their resolution using SharePoint, wiki, jira and ITSM collaboration tools.
Build a working knowledge of the systems and business area in order to provide a high level of support.
Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.
Track issues effectively using ITIL approved methodology incidents, changes, requests and problems .
Preparing environments for releases and ensuring that the implementation and pre production tests are carried out.
The systems the team supports are classified as Tier 1 business critical which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
Within the broader team we support overnight batches that performs the official end of day revaluations and scenario analysis for market risk.
ITRS Geneos monitoring and configuration
Windows & IIS server admin
CIB Production Support knowledge (Desired)
2 years of experience
Excellent communication skills
Ability to absorb, retain and document knowledge
Ability to prioritize work effectively in a dynamic, ever changing environment
Send your CV with the subject "Application Support" to the following e-mail :