GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings and connect with their customers and on all digital platforms.
Position : We are currently looking for a Customer Success Representative in our Lisbon Office.Responsibilities : Master in detail the functions and features of the GuestCentric application.
Master in detail the help desk and delivery processes.Assist in customer training, deployment and adoption of the GuestCentric product suite.
Manage high volume of help tickets and customer calls.Work closely with a team of customer success representatives and account managers.
Requirements : RequirementsBachelors in Hospitality-related fieldOne year of support experience required, preferably in the Hospitality Industry.
Outstanding interpersonal skills, customer service and communication, both over the phone and in email.Excellent problem solving / judgment skills, and high level of attention to detail and accuracy.
Strong organizational skills, and the ability to work under pressure.Strong work ethic; self-directed and resourceful.Strong written and verbal skills in English, Spanish and Portuguese.
Positive : proactive and keen to learn new things.Resourceful : a general can do attitude ability to do whatever it takes to get the job done using creativity and flexibility.
Self-motivated and able to work independently without daily supervision.Confidence working with CRM (salesforce preferred) and other tools.
Some knowledge / experience on Channel Manager / revenue management.If you don't have much experience but make up for it in enthusiasm, energy and good vibes then apply anyway you have nothing to lose!Other information : What we offer : Health InsuranceCareer PlanCompetitive SalaryTeam BuildingsFree coffee, tea, etc.
Birthday day-offFriendly child-policiesGreat team-matesMacbook laptopsAbout us : GuestCentric’s award-winning solution provides hoteliers with the only unified solution for managing hotel guests’ online journey : custom-
built responsive web sites for mobile, tablets and desktops; an integrated booking engine; a social marketing module; and a channel manager to offer rooms on Booking, Expedia, TripAdvisor, Google and hundreds of other channels.
We are extremely proud that GuestCentric was featured on the Skift Travel Tech 250. A report that selected the 250 travel tech companies that are shaping the modern-
day travel experience.The development of such a software requires special people who love creative, challenging, and fast-
paced environments. We operate at a high energy level, and we value work / life balance, delivering fantastic products, world class customer service, and making a difference in the world of travel.