Dutch Customer Service - Fashion
Recruit4.work
Lisbon
há 4 dias

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Together with your colleagues you will be part of a team ensuring a competent and friendly customer service experience over the phone, via e-mail and social media.

Part of your daily activities will be :

  • Listening to customers’ questions and concerns, providing the best possible answers and solutions;
  • Troubleshooting regarding orders, deliveries, payments and returns;
  • Providing information about fashion products;
  • Escalating and rerouting the necessary matters and issues to other departments.
  • Our ideal candidate is

  • A natural team player - we believe in supporting and developing our people,
  • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
  • Required skills

  • Fluent in Dutch
  • Working proficiency in English
  • Excellent communication skills
  • Problem solving
  • Sense of responsibility
  • Benefits

  • Excellent benefits package
  • Multilingual and excellent work environment to provide the customer service
  • Extensive training
  • Languages classes (for international candidates)
  • Internal employee incentives
  • Located in an amazing office in Lisbon with excellent transport links
  • Lisbon (Portugal)

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