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Together with your colleagues you will be part of a team ensuring a competent and friendly customer service experience over the phone, via e-mail and social media.
Part of your daily activities will be :
Listening to customers’ questions and concerns, providing the best possible answers and solutions;
Troubleshooting regarding orders, deliveries, payments and returns;
Providing information about fashion products;
Escalating and rerouting the necessary matters and issues to other departments.
Our ideal candidate is
A natural team player - we believe in supporting and developing our people,
Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
Required skills
Fluent in Dutch
Working proficiency in English
Excellent communication skills
Problem solving
Sense of responsibility
Benefits
Excellent benefits package
Multilingual and excellent work environment to provide the customer service
Extensive training
Languages classes (for international candidates)
Internal employee incentives
Located in an amazing office in Lisbon with excellent transport links
Lisbon (Portugal)
