Looking for work? Please view our open vacancies and apply directly, If you have further questions please fill in the following form and we’ll get in touch as soon as possible.
Interested in hearing more from our services? Please take a look at this page or fill in the form below and we will get in contact with you as soon as possible.
Together with your colleagues you will be part of a team ensuring a competent and friendly customer service experience over the phone, via e-mail and social media.
Part of your daily activities will be :
Listening to customers’ questions and concerns, providing the best possible answers and solutions;
Troubleshooting regarding orders, deliveries, payments and returns;
Providing information about fashion products;
Escalating and rerouting the necessary matters and issues to other departments.
Our ideal candidate is
A natural team player - we believe in supporting and developing our people,
Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
Fluent in Dutch
Working proficiency in English
Excellent communication skills
Sense of responsibility
Excellent benefits package
Multilingual and excellent work environment to provide the customer service
Languages classes (for international candidates)
Internal employee incentives
Located in an amazing office in Lisbon with excellent transport links