Customer Care Specialist - Finnish
Manpower
Lisboa, Portugal
há 11 horas
source : SAPO

Descrição da Função

Manpower Portugal is currently recruiting Customer Support Specialists fluent in Finnish for a prestigious client in Lisbon.

As a Customer Support Representative, you will engage with clients through phone and chat, providing then support and clarifying their doubts.

We are looking for people that are passionate, have a sense of organization and discipline. Having technical knowledge or experience directly with clients is greatly appreciated.

We look forward to meet possible employees that are willing to learn and grow with us. Description : Do you want your voice to be a helping hand and have a positive impact in someone’s life?

As a Service Operator (Elevator Emergency Line), you will be the first point of contact for passengers trapped in our Clients elevators, in the Nordics market (Finland, Sweden, Norway and Denmark), as well as handling maintenance alarms for units in the respective countries.

The ideal candidate will be an effective communicator, an analytical problem solver, and must possess the ability to think under pressure in a way that delivers real-world results in real-time crisis scenarios.

Your contribution to something big : Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.

Types of queries : Trapped passenger Calls / Call backs / General inquiries / Alarms and REM / Mechanic calls.Handle trapped people in elevators to ensure their release, coordinate with technicians for repairing and providing maintenance for elevators and coordinate with local authorities for urgent situations.

Process both client-generated and internally generated service request tickets, within specified delivery times.Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.

  • Managing client requests : by phone, by alarm monitoring & ticketing tool and also by email.This is a non-technical role;
  • E-view image broadcasting for emergency situations may be required24 / 7 service with 3 different shifts available : Day (07 : 00-16 : 00)Evening (15 : 00-00 : 00)Night shift (23 : 00-08 : 00)Qualifications What distinguishes you : Language fluency (mandatory) : Swedish / Norwegian / Finnish / Danish (fluency in 2 or more of these languages is highly preferable)English basic ( B1) for internal team communicationHigh School Diploma or Secondary School Completion EquivalentMinimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable)Basic knowledge / IT literacy, as well as elevator technology.

    Adaptable to working alongside the time zone and calendar of local stakeholdersAdditional Information What we offer you : Challenges in an international environment - career opportunities in one of the best companies in the world - medical services - discounts for employees - sports and health related activities - canteen - good access to public transports - space for creativity.

    If you are interested in the offer, forward your CV and we will call as soon as possible.

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