Detalhe da Função
ManpowerGroup, Worldwide leader in Human Resources and a specialist managing Contact Centers is recruiting a BackOffice Advisor fluent in English and Portuguese.
Handle customer queries (phone, live chat and email);
To ensure that all queries are dealt with promptly, in line with agreed standards and targets;
Ensure the achievement of objectives;
Managing strong relationships with customers;
Maintaining regular customer touch points to ensure a high right party contact rate.
A sociable personality;
A great motivation;
A good level of concentration;
A capacity to work independently;
Fluency English and Portuguese (level C1 / C2);
Excellent writing skills : You must have a strong command of grammar and spelling;
At least 1-year work experience in a related customer service field.
Career opportunity in a multicultural environment;
Integration into solid and growing company;
Location : Matosinhos
Starting Date : August
We are temporarily working from home and afterwards will move on to our Matosinhos site (near Matosinhos Sul metro station).
All the candidates require to have fiber internet service available at home*
If you think you are the right person then we would like to hear from you!