Travel Support Agent with high level of Dutch
Talent Search People
Lisboa, Portugal
há 5 dias
source : SAPO

Descrição da Empresa

TSP International is part of Talent Search People group specialised in the recruitment of international profiles located in Europe.

We are proud to be a young, dynamic and multilingual team who believes in the positive effects of globalisation on the Labour Market.

Our growing team is composed of 25 passionate recruitment consultants from more than 10 different nationalities, who are 100% dedicated to support, advise, anticipate needs and establish long-lasting relationships with both our clients and candidates.

Our consultants are specialised by type of profile on 3 main business units : IT & E-Commerce , Native Speakers and Retail .

Detalhe da Função

We are looking for a Travel Agent-Customer Support with High Level of Dutch and an Excellent level of English.

This person will be responsible for providing information on the booking modalities, rebookings, cancellations and take care of the remaining concerns of the travelers.

As a Travel Agent-Customer Support, your main objective will be to improve the customer experience by assisting with their travel arrangements :

Your tasks will be the following :

  • You will handle calls / emails in both Dutch and English;
  • You will have 80% Inbound and 20% Outbound communication with the customers;
  • You will handle special requests;
  • You will manage reservations;
  • You will handle complaints and contact the hotels in case required.
  • Requirements

    You are the person we are looking for if :

  • You have an excellent level of Dutch and English,
  • You have experience in Customer Service,
  • You have a high affinity to the tourism industry as well as good geographic knowledge,
  • You have a strong service orientation and can quickly familiarize yourself with new topics,
  • You enjoy working in a team and with customers,
  • You are flexible and committed,
  • You have consumer oriented mind-set and willingness to provide the best service.
  • Offer

  • You'll be joining an Award winning team,
  • You will work full time with flexible hours,
  • You will have the chance to continue developing your career and work with prestigious brands,
  • You will be part of a dynamic and multicultural environment,
  • You will be in Lisbon which is a great place to live and work.
  • You will receivde a base salary, bonus and meal allowance.
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