Workforce RPA Lead
Farfetch (NYSE: FTCH)
Porto
há 4 dias
source : Index Ventures

Farfetch exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.

Operations

We’re passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we’re creating seamless and luxury experiences for our customers all around the world.

Porto

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment.

We welcome new ideas and a large number of our people. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here.

You can have an informal meeting in the treehouse or play the piano in your lunch break!

The Role :

  • Reporting to the Global Director, Workforce Optimization, you will be primarily
  • Responsible for leading the operating model of RPA execution. Key responsibilities focus
  • On build and deploy automations focus on improve our Workforce efficiency, productivity
  • And increase capacity.
  • This position will work closely with Customer Excellence leadership structure, and with
  • Our internal WFO Solutions teams to operate and optimize RPA development
  • What you'll do :

  • Responsible for the define, design, configure, test, deploy and integration of new, modified and / or enhanced automations.
  • Leads and / or participates in the development process, including constructing and maintaining efficient, reusable and reliable code with robotic process automation software and tools.
  • Leads and / or participates in testing activities, including integration testing, end-to-end testing and user acceptance testing.
  • Leads and / or participates in the problem identification / error resolution process, including tracking, repairing and reporting defects
  • Creates, edits, revises and finalizes life cycle deliverables such as requirements specifications, solution design documents, and operating instructions.
  • Creates and maintains process, technical, project or other documentation, as maybe required, to support development, project management and training.
  • Coordinates sign-off approvals by business and / or technical staff to certify successful results of milestone deliverable(s) or phase completion, including program development and deployment
  • Performs code review of service provider automations and provides constructive feedback to ensure quality of code
  • Supports QA activities as needed

    What you are :

  • Bachelor’s Degree in Business or a related field.
  • 5+ Years of programmer and / or analyst experience
  • 2+ Years of hands-on experience in developing automation tools required
  • Experience with systems development life cycle and structured programming methods (both traditional and agile), including requirements definition, solution design, program development, testing, documentation, training, deployment, operations, support and maintenance required
  • Experience working with a Robotic Process Automation tool, preferably UiPath
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