Technical Consultant
Lisbon, Portugal
há 3 dias

The Work You’ll Do

The primary focus of this role is to provide technical support and guidance to Sovos Professional Services Team members and clients who are implementing Sovos software products.

The Technical Consultant will work on complex client technical issues by utilizing extensive product and technical knowledge, problem solving skills and troubleshooting experience.

The Technical Consultant will be instrumental in installing and maintaining the necessary software applications needed for the interfaces between customers systems (ERP, CRM, POS) and Sovos platforms.

This role also contributes to the transition of a client implementation from a project phase to the production support phase by ensuring that all technical components needed for the solutions are stable and configured according to client needs and Sovos’ best practices.

More specifically you will :

Provide technical support and guidance to Sovos Clients and Professional Services Team.

Utilize extensive product / technical experience to install and configure Sovos applications

Apply extensive product / technical experience to troubleshoot issues

Maintain constant communication with the Professional Service Team as part of the project implementation team

Lead technical related meetings with the PS Team or customer as needed.

Create and maintain communication interfaces between client’s environment and Sovos platforms

Utilize technical experience to create output templates using Sovos best practices

Troubleshoot and correct connectivity issues between source systems (ERP, CRM, POS) and Sovos platforms on premise and cloud based

Ability to work on multiple, complex implementation projects concurrently

Technical experience with on premise, hosted and cloud-based systems

Enhance knowledge and skills relating to new / existing / future products and rollouts as well as emerging technology to increase proficiency in a technical capacity

Responsible for ensuring technical support for client implementations to meet quality and scope expectations

Maintain a high level of energy, enthusiasm, engagement and commitment to action

Participate in project teams and product committees

Demonstrate a high degree of self-awareness and commitment to personal development and learning

What We Need From You

Bachelor’s Degree in Technology field such as information systems, computer science, software engineering or related field

Superior communication skills, oral and written

Comfortable working with Fortune 1000 companies

Up to 1 year of experience with identifying, resolving, and implementing system modifications and enhancements

Proven capabilities in the following skills :

Troubleshooting and Analysis

Technical Skills Connectivity expertise

Time Management

Ability to travel to customer sites if needed (not common, most work is done remotely)

Essential Job Functions :

Interact effectively with teammates, colleagues and clients

Comprehend and communicate complex concepts

Concentrate, analyze and resolve complex problems

Leverage technology (laptop, cloud computing, smartphones) to fulfill work requirements

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

  • Health Insurance
  • Life Insurance
  • Personal Accidents Insurance
  • Meal Allowance
  • Continuing opportunities for further Learning & Development
  • Progressive Wellness Program
  • A chance to work with talented and passionate people in a rewarding and values-driven environment!
  • Visit our careers page to learn more!
  • Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.

    We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.

    At Sovos, all employees are encouraged to bring their whole selves to work.

    Company Background

    Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more.

    Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes.

    Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www. and follow us on LinkedIn and Twitter

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