Ship to Bill Analyst - Dutch Speaker
HCL Technologies
Lisbon, Portugal
há 5 dias
source : Europe Language Jobs

Description

Ship to Bill Analyst - Dutch SpeakerWe are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

Our Client is one of the fortune 100 Oil & Gas and chemical manufacturer, develops and applies next-generation technologies to help safely and responsibly meet the world’s growing needs for energy and high-quality chemical products.

  • ResponsibilitiesCreate customer account in SAP; perform customer pre-qualification requirements; provide customers with account information;
  • monitor customer activation and ensure it is completed.Invoice Management : invoice generation, review of unbilled sales, processing of credit / debit notes and process month end accruals, generate month end reports.

    Cash Applications : perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.

    Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and / or misapplied payments, and escalate as requiredCollections : Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.

  • Credit : Perform credit limit creation and modification activities as per defined process, release blocked ordersProduct promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kitsRetail site Mystery Shopper reporting, provide administrative support to Loyalty program;
  • Support incentive programs and special price adjustment activities Update Global Smart Form; Travel & Entertainment expense report reviewSupport controls compliance activities;
  • support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.

  • Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage / work hours in Impact tools;
  • monitoring of POAs, data maintenance.Ensure all complaints / queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.

    Attend customer calls, emails, chat and respond on requests.Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.

    Adhere to TAT and accuracy, report KPI's / SLA's as per agreed timelines.Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.

    Requirements

    Qualifications Minimum of a Bachelor's degree or equivalent in business or a departmentally related0-2 years of relevant experienceExperience with SAP or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.

    an assetGood MS Office skillsRequired Language Thresholds : Dutch (Level C1 / C2)English (Level B2)

    Offer

    What We Offer : Competitive SalaryMeal Allowance on CardCareer Progression OpportunitiesParenthood ProgramWell rounded Health and Life Insurance PackagesOn-site gym : includes indoor pool access, fitness classes, and a football pitchStaff Canteen with varied food options and river-facing balcony seating

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