Experis IT is the company specializes in recruiting Information Technologies professionals.
We are looking for a Customer Service & Support to be part of a challenging and innovative project in a multinational that develops solutions in the telecommunications area.
This person will be responsible for follow-up and closure of critical problems, interact with customer and internal teams in a coordinated fashion to ensure problem resolution, maintain a good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, Webex, video conferencing and root cause analysis upon customers request.
We are looking for somoene with knowledge of Cisco technologies and architectures, understanding of networking technology and the Service Provider environment and focus on the customer.
Fluency in English is mandatory.
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