Service Advisor
Tesla Motors
Lisbon, Belas
há 15 horas

The Role

Teslais looking for an experienced Service Advisor to work on one of the mostprogressive vehicle brands in the world. This position requires a high-

levelcustomer and employee interaction, so the ideal candidate will not only possessthe technical acumen, but also the ability to provide a strong level ofcustomer service.

This position is located at our Service Centre; however, therole will require travel as needed and directed by management.

If you are interested in becoming a part of aworld class service team supporting the latest EV technology, we are interestedin hearing from you.

Responsibilities

  • AnswerPhone Calls, Emails and Drive In’s to address any customer concern with thehighest level of response and attention.
  • Returnmissed phone calls, email in no less than 5 minutes.
  • Determineif technical solution can be resolved over the phone; escalate immediately toShop Foreman / Service Manager to provide immediate attention.
  • Accuratelyrecord issues and data into Dealer Management System. Attention to detailcritical.
  • ConductTransactions w / system; walk customer through correction and provide summary.
  • Communicateestimated completion time, regular updates and follow through on each customervehicle.
  • Coordinatethe detail of every vehicle prior to delivery.
  • Coordinatethe delivery time or pick up with each customer.
  • Followup with Customer on services provided; ensure they are satisfied with the workperformed.
  • Performdetailed daily record keeping and reporting.
  • Requirements

  • HighSchool diploma or the equivalent in experience and evidence of exceptionalability.
  • Knowledgeof methods, techniques, parts, tools and materials used in the maintenance andrepair of vehicles.
  • Experiencein operational use and maintenance of a wide variety of hand power tools, shoptools, and automotive and electrical test equipment.
  • Understandingof basic automotive techniques related to repair and servicing of automobiles.
  • Abilityto follow oral and written instructions with attention to detail.
  • Abilityto effectively handle multiple priorities, organize workload, and meetdeadlines.
  • Willingnessto learn new and innovative automotive technologies.
  • Abilityto establish and maintain cooperative working relationships with thosecontacted in the course of work to include the public.
  • Abilityto work in a team-based environment and achieve common goals.
  • DealerManagement System(s), Outlook, and MS Office.
  • AssociateDegree or certificate in Automotive Technology, preferred.
  • Retailautomotive service experience, preferred.
  • Musthave and maintain a valid driver’s license and an acceptable and safe drivingrecord.
  • Musthave two years of driving experience.
  • Tesla participates in the

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