Service Advisor
Tesla Motors
Lisbon, Belas
há 3 dias

The Role

Teslais looking for an experienced Service Advisor to work on one of the mostprogressive vehicle brands in the world. This position requires a high-

levelcustomer and employee interaction, so the ideal candidate will not only possessthe technical acumen, but also the ability to provide a strong level ofcustomer service.

This position is located at our Service Centre; however, therole will require travel as needed and directed by management.

If you are interested in becoming a part of aworld class service team supporting the latest EV technology, we are interestedin hearing from you.

Responsibilities

  • AnswerPhone Calls, Emails and Drive In’s to address any customer concern with thehighest level of response and attention.
  • Returnmissed phone calls, email in no less than 5 minutes.
  • Determineif technical solution can be resolved over the phone; escalate immediately toShop Foreman / Service Manager to provide immediate attention.
  • Accuratelyrecord issues and data into Dealer Management System. Attention to detailcritical.
  • ConductTransactions w / system; walk customer through correction and provide summary.
  • Communicateestimated completion time, regular updates and follow through on each customervehicle.
  • Coordinatethe detail of every vehicle prior to delivery.
  • Coordinatethe delivery time or pick up with each customer.
  • Followup with Customer on services provided; ensure they are satisfied with the workperformed.
  • Performdetailed daily record keeping and reporting.
  • Requirements

  • HighSchool diploma or the equivalent in experience and evidence of exceptionalability.
  • Knowledgeof methods, techniques, parts, tools and materials used in the maintenance andrepair of vehicles.
  • Experiencein operational use and maintenance of a wide variety of hand power tools, shoptools, and automotive and electrical test equipment.
  • Understandingof basic automotive techniques related to repair and servicing of automobiles.
  • Abilityto follow oral and written instructions with attention to detail.
  • Abilityto effectively handle multiple priorities, organize workload, and meetdeadlines.
  • Willingnessto learn new and innovative automotive technologies.
  • Abilityto establish and maintain cooperative working relationships with thosecontacted in the course of work to include the public.
  • Abilityto work in a team-based environment and achieve common goals.
  • DealerManagement System(s), Outlook, and MS Office.
  • AssociateDegree or certificate in Automotive Technology, preferred.
  • Retailautomotive service experience, preferred.
  • Musthave and maintain a valid driver’s license and an acceptable and safe drivingrecord.
  • Musthave two years of driving experience.
  • Tesla participates in the

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