Installed Base Analyst Lisbon, Portugal
Webhelp Portugal
Lisboa, Portugal
há 2 dias
source : SAPO

We are hiring!

As an Installed Base Analyst, you will work with customers, partners and Internal Stakeholders to help manage and optimize assets from purchase to renewal, safeguarding and ensuring the data accuracy of our customers at all times.

Main Responsibilities

As an Installed Base Analyst , you will :

  • Own and execute renewal contracts for software and services across an assigned territory.
  • Lead the team of Customer & Partner resources for all renewal’s activities from opportunity identification to close.
  • Build strong relationships with Customer executives that are decision-makers in the renewal to understand their objectives and accelerate the path to full adoption, renewal, and upside.
  • Perform risk assessment for all contracts, products, and services.
  • Identify growth opportunities and engage account managers to define renewal and up-sell proposals.
  • Monitor quote creation, customer meetings and make sure all contracts close on time with maximum value for customers.
  • We are looking for

  • Excellent command in English (minimum C1)
  • The second Language counts as a plus
  • Relevant University Degree (preferable)
  • At least 2 years of experience In Business / Commercial Support
  • Experience in IT Companies is a plus
  • Very good Ms Office (Excel) knowledge
  • Preferred skills

  • Good interpersonal / communication skills verbal and written
  • Highly organized with good time management skills
  • Responsive and timely in delivering on commitments
  • Ability to think outside the box and be an instrument of change
  • Positive attitude and with the strong work ethic
  • We offer you

  • Competitive wages (14 monthly payments per year)
  • Office Schedule from Monday to Friday
  • Free Transportation
  • Monthly meal allowance
  • Health Insurance after 6 months
  • Personal development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural project
  • Good career prospects in a reputable company which rewards serious and hard workers
  • Workplace : Lagoas Park, Oeiras Lisbon, Portugal
  • Ready to take up the challenge?

    Join our team and show off your talent!

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