Booking Specialist Morning Shift - French or German Speaker
INDIE CAMPERS
Lisbon
há 6 dias

Indie Campers is on a mission to offer the road trip experience to every single person. Being one of Europe's 40 top-growing companies, our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

We offer life-changing experiences by making it easy for our customers to enroll on a road trip of a lifetime. If you have the same spirit and if you want to be part of a disruptive company, then we believe you can help us to achieve our mission.

We're looking for a Booking Specialist who speaks French or German and who will engage, in a friendly contact with our customers, responding to all inquiries and assist them with the planning and booking of their roadtrip

What you ll do :

  • Address and support customers via phone, email, live chat and social media accounts;
  • Respond and convert to lead requests;
  • Assist sales tasks in order to maximize revenue and ensure an effective customer service quality;
  • Up-selling, when seems appropriate, by informing our customers of additional or special services;
  • Provide support to other departments, as e.g. Operations & Logistic, to facilitate easy and accurate workflows.
  • Who you are :

  • Fluent in English and French or German (mandatory);
  • Available to work in rotative morning shift (Monday-Sunday from 7am until 4pm).
  • Problem solving attitude;
  • Excellent communication skills (written & spoken);
  • Experience in Customer Service position;
  • Assertive with Suggesting Sales;
  • Ability to multitask and adapt to a fast growing environment.
  • Key words :

    call center, customer service, customer support, german, deutsch, atendimento ao cliente, contact center, alemão, apoio ao cliente, customer care, atendimento ao cliente, contact center, apoio ao cliente, customer care, Spanish, espanol, espanhol, atención al cliente, french, francês, français, francophone, atendimento ao cliente, atenção ao cliente, conseiller clientèle, chargé de clientèle, charge de clientele, relation client

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