Role & Responsibilities :
Taking responsibility : On behalf of your client , you will handle customer enquiries in writing and by telephone in Swedish / Norwegian / Finnish / Danish .
You will support customers with their extensive requests concerning digital topics such as vehicle apps.
Think comprehensively : In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.
Implement reliably : Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centres.
You will also advise our customers on the existing digital product portfolio.
Skills & Experience
Personality : customer-oriented, responsible and communicative;
Working method : professional, independent, reliable, service- and solution-oriented;
Experience and know-how : Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools;
Languages : Swedish / Norwegian / Finnish / Danish language skills at native speaker level in written and spoken in combination with good knowledge of English;
Training : no specific training required.
What we offer you :
Challenges in an international environment career opportunities in one of the best companies in the world flexible hours medical services discounts for employees sports and health related activities canteen good access to public transports space for creativity.
Success stories don t just happen. They are made...
Make it happen! We are looking forward to your application!