Operations and Program Services Coordinator
Grand Circle Corporation
Lisboa
há 6 dias
source : Ofertas de Emprego

About the job

We are currently looking for :

Operations and Program Services Coordinator

The successful candidate will be responsible for handling relations with suppliers, resolving quality issues, planning the activities for the tour groups before the season start in pursuit of our company’s excellence goals.

Responsibilities include :

  • Handling administrative tasks such as : preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end of trip documents
  • Handle all medical / other emergencies for passengers on site in coordination with Tour Guide and Home Office in the USA
  • Book and confirm all arrival and departure transfers (to / from airport)
  • Book and confirm special arrangements for individual passengers
  • Resolve quality issues and handle relations with suppliers (bus companies, restaurants, local guides, etc.)
  • Offer 24 / 7 emergency support for all guides
  • After hours and weekend support phone for emergencies on rotation (1 every 3 weeks)
  • Support Operations Manager with identifying new vendors
  • Requirements :

  • 2+ years’ experience in Travel & Tourism Business Preferred
  • Fluent English written and spoken (Company official language : English)
  • Proficient with Microsoft Office package (especially Excel)
  • Experience with Amadeus and AS400 platform preferred
  • Strong People Skills & Customer Care Oriented
  • Self-starter who is able respect deadlines and prioritize
  • Demonstrated success in making tough decisions and taking risks
  • Ability to work longer hours
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