Dutch speaking Service Desk Agent
Spoton Connections
Lisbon, Lisbon, Portugal
há 5 dias
source : JobsFactor

Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients, from a multilingual 24-hour service desk.

Responsibilities

The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and / or chat both in Dutch and in English languages

Escalating issues to the different departments accordingly

Requirements

Have excellent English and Dutch language skills (at native level)

  • Have compelling communication and team skills;
  • Available to work on shifts basis (including night hours and weekends)

    Experience working in a highly demanding customer service environment

    Help desk experience and basic IT skills would be an asset

    Able to work under pressure and keep calm

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