About the job role
As a Team Leader , you will be responsible for the most respected and innovative entertainment brands in the world. The right person for this role is enthusiastic about supervising and leading a team of customer advisors to provide excellent service.
If you are someone that you enjoy delivering world-class customer service, then this is your opportunity.
Main Responsibilities As a Team Leader , you will
Supervise, monitor, and develop a team of Customer Advisors;
Create and develop since the beginning the SLAs and KPIs of the project
Guarantee continuous monitoring of the attainment by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team;
Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance;
Have a unique opportunity to start working in a new market where you can directly contribute to the company's fast-paced growth, and internally progress in different job positions.
We offer you
Competitive salary (14 monthly payments per year)
Meal allowance paid in voucher card (net)
Health insurance with a dental plan (after 6 months of the contract)
Integration in a fast-paced and dynamic environment
Work From Home
New and modern office in Parque das Nações, Lisbon, Portugal
Life at our company
We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program
Work in a diverse environment with people from over 58 nationalities