Team Leader for Streaming Service - Spanish Speaker
Webhelp Portugal
Lisbon, Lisbon, Portugal
há 1 dia
source : Top Language Jobs

About the job role

As a Team Leader , you will be responsible for the most respected and innovative entertainment brands in the world. The right person for this role is enthusiastic about supervising and leading a team of customer advisors to provide excellent service.

If you are someone that you enjoy delivering world-class customer service, then this is your opportunity.

Main Responsibilities As a Team Leader , you will

  • Supervise, monitor, and develop a team of Customer Advisors;
  • Create and develop since the beginning the SLAs and KPIs of the project
  • Guarantee continuous monitoring of the attainment by identifying performance gaps, analyzing root causes, and developing strategies to improve the results of the team;
  • Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance;
  • Have a unique opportunity to start working in a new market where you can directly contribute to the company's fast-paced growth, and internally progress in different job positions.
  • We offer you

  • Competitive salary (14 monthly payments per year)
  • Performance bonus
  • Meal allowance paid in voucher card (net)
  • Health insurance with a dental plan (after 6 months of the contract)
  • Integration in a fast-paced and dynamic environment
  • Work From Home
  • New and modern office in Parque das Nações, Lisbon, Portugal
  • Life at our company

  • We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
  • Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program
  • Work in a diverse environment with people from over 58 nationalities
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