Our partner is a renowned global IT service and consulting company, presently developing its tech footprint in Lisbon.They are a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.
Their technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
With a worldwide network of R&D, innovation labs and delivery centres, and 149,000+ Ideapreneurs’ working in 45 countries, our client serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
Job DescriptionAs a Service Desk Agent, you will be the first point of contact for supply and demand-related customer support inquiries for their German-speaking stakeholders.
The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
Own the Stakeholder Experience by liaising with diverse Help desks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
Coordinate regular calls with the client, for refills and upgrades to product accessories.Process both client-generated and internally generated service request tickets, within specified delivery times.
Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.
High School Diploma or Secondary School Completion EquivalentMinimum of a year’s experience in a Customer Support or client-facing role, preferably in a multi-national environment (preferred)Close familiarity with Computers and Digital Network configurations.
Including advanced level working knowledge of the Microsoft Office Suite.Adaptable to working alongside the time zone and calendar of local stakeholders.
Required Language Thresholds : German (C2 : Native-Level Fluency)English (B1 : Independent User Level)
Competitive Salary (17'950 Euros a year)Meal Allowance of 150 Euros a month tax free (1800 a year)Career Progression OpportunitiesWell rounded Health and Life Insurance Packages (from day one)On-site gym : includes indoor pool access, fitness classes, and a football pitchStaff Canteen with varied food options and river-facing balcony seating on site workingRelocation package : Budget of 1000 euros paid out after the completion of 1 months work