The FREE NOW Group is the multi service mobility joint venture from Daimler and BMW. It consists of the services FREE NOW (9 European markets), Beat (5 Latin American markets and 1 European market), Kapten (3 European markets) and hive (3 European markets).
Summed up, those services currently attract 41 million users in 17 markets and more than 150 cities. This makes the FREE NOW Group the biggest ride hailing provider in Europe and the fastest-growing in Latin America.
In total, more than 2.200 employees in around 35 offices work for the services of the FREE NOW Group, which is led by CEO Marc Berg.
About the role
Being a Polish Speaking Customer Care Representative at FREE NOW is all about helping and educating both passengers and drivers.
You take frustrated users and turn them into the most passionate users, and you’re always looking for unique and exciting ways to solve problems.
You’ll be providing exceptional support, ensuring that problems are resolved promptly and efficiently. You will be a part of our Lisbon-based Customer Care team, and will have the possibility to work remotely from anywhere within Portugal.
What you’ll be doing :
Deliver high-quality support via our email support platform and occasionally over the phone
Be a passionate advocate for riders and drivers while answering any questions that come your way
Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
Build loyalty among new users and get our early adopters to fall in love with FREE NOW all over again
Triage issues and escalate them when necessary
Cooperate with other departments to assist inside projects and resolve technical issues
What you need to have :
The ability to speak, read and write Polish and English fluently
1+ years of customer support / experience
Good problem solving and active listening skills
Excitement about new technologies
Ability to multitask and perform effectively under pressure
A truly positive attitude
Proficient skills in Microsoft Office
Adaptability & flexibility to work in shifts when it’s necessary
What's in it for you :
Competitive full-time salary
Private Health Coverage on the Company’s group program.
FREE NOW rides-travel in Lisbon for free, at the tap of a button.
Free drinks, fruit and snacks in the office.
Working in a hyper-growth environment, you will enjoy numerous learning and career development opportunities
A great opportunity to grow and work with the most amazing people in the industry.
Being part of an environment that offers challenging goals, autonomy and mentoring, which creates incredible opportunities, both for you and the company.
Please send us your CV in English-
As part of our dedication to the diversity of our workforce, FREE NOW is committed to Equal Employment Opportunity without regard for race, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.