Advisor for Fashion&Beauty e-commerce company - French Speaker
Webhelp France
Lisbon, Portugal
há 1 dia

About the job role :

As a Fashion & Beauty e-commerce company advisor, you will have the opportunity to empower your valuable skills while gaining a privileged view inside one of the biggest online retailers in Europe, that offers daily exclusive sales of famous brands.

As a Customer Advisor, you will :

  • Confer with customers by email, chat, or phone to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.
  • Managing customers' expectations regarding the products and shipping deadlines.
  • Prepare, maintain, and review purchasing files.
  • Work on continuous improvement for customer satisfaction
  • We offer you :

  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance bonus
  • Health insurance with a dental plan (after 6 months contract)
  • The contract is a 6 month (renewable contract)
  • Investment in training and personal development
  • Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program
  • Life at our company :

  • We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
  • Benefit from our modern amenities, many discounts on local businesses, company parties, events, and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • Workplace : Work from home if you are based in Portugal
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