Sales Program Front Line Manager – Assistant Manager – English - On Site Lisbon
Genpact
Lisbon, Portugal
há 1 dia

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of Sales Program Front Line Manager Assistant Manager English - On Site Lisbon!

In this role, you will be responsible for Service delivery, People development, Client focused problem solver with strong analytical and continuous improvement attitude.

Responsibilities

  • Manage the day-to-day operations in accordance with requirements and SLAs. Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.
  • Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement
  • Analytical bent of mind with the ability to root cause basis data and drive decisions
  • Drive Operations teams to deliver continuous improvement and productivity / quality gains
  • Flag and escalate business risks timely to the client / supervisor
  • Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies
  • Interact with site lead and / or SDLs to understand any business reporting, data analytics requirements on regular basis
  • Drive performance management process based on the framework.
  • Ensure that our clients receive the highest level of sales and operational customer service
  • Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
  • Develop and implement best practices for client interaction, sales, and services.
  • Preferred Requirements :

  • Expert knowledge of social media, mobile apps, and digital and mobile marketing.
  • Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
  • Experience working in a sales or account management role with small businesses.
  • Proven track record of reaching and exceeding sales goals.
  • Strong communication and interpersonal skills, good at work under pressure.
  • Passion for social media / entertainment marketing, and up for the challenge of building something from the bottom up
  • Minimum qualifications

  • High school diploma or bachelor’s degree with Operations experience leading teams
  • Relevant years of marketing, brand advertising, media sales, and / or online advertising experience.
  • Ability to perform well in a highly dynamic, rapidly changing environment.
  • Creative, outside-the-box thinker and strategist.
  • Excellent communication and presentation skills.
  • A team player and collaborator
  • Proficient level of English min C1
  • This job will require working in a normal shift, Monday to Friday.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports langauge courses, professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Private Medical Package, Meal Vouchers or Access to welness programs
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