About the job
This includes an oversight on the service level agreements across Operations.
Your Main Activities Are
Work in collaboration with ITO Operations Management and other relevant stakeholders on SLA aspects. This includes, but is not limited to
Administrate the overall process of documentation of services provided from its inception to validation & signature (eg.
Archive the final documentation signed in ITO SLA repository tool
Governance Review : Review / Audit Governance Committees ; Ensure all soft copies of the Outsourcing Agreements are archived in in ITO SLA repository tool
Perform a yearly cartography to ensure the document template and description of services is up to date; Creation and Maintenance of an Outsourcing Dashboard to control the existing document stock and for reporting purposes
Contribute to the continuous improvement and industrialisation of the process
Consolidate and produce ITO Operations reporting as and when required
Perform, facilitate and / or implement ad hoc requests by ITO Operations Management
Profile and Skills to Success
Bachelor Degree in Business Management, accounting, etc
Fluency in English
Communication skills - oral & written
Why joining BNP Paribas?
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.
It has a presence in 65 countries, with around 190 000 Employees including more than 145 000 in Europe.
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.
BNP Paribas holds key positions in its three core operating divisions :
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity / paternity, race, religion or belief, sex or sexual orientation.
Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity.
We strive to reflect the society we live in, while keeping with the image of our clients.
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally.
Only through this balance we may all be at our best while working.
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment.
To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
To find out more on why you should join BNP Paribas visit