Account Manager
Glovo
Porto, Portugal
há 2 dias

About Glovo :

We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa and Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

Our vision and ambition are not only to give everyone easy access to everything in their city, but it is also to offer our employees the job of their lives.

A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

Your work-life opportunity :

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market.

How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins As an Account Manager, you will be directly responsible to build and maintain good relationships between our partners and our company.

You will be liaising with the most highly regarded brands, stores, and restaurants in your city.

Be a part of a team where you will :

  • Develop and manage partner relationship for all the accounts in your portfolio.
  • Meet with clients regularly to build strong commercial relationships. Manage each assigned partner through regular contact by telephone, email, face to face partner review / re-sign meetings.
  • Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence
  • Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties
  • Deliver day to day campaign execution, optimization, and analysis across multiple clients
  • Deliver outstanding day-to-day client service and a high quality of work to agreed excellence service and performance.
  • Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Track and reporting of performance metrics
  • Get feedback from our partners and translate it into product, marketing and operations improvement. Be the main POC between Glovo different areas and the Partner.
  • You have :

  • Experience in Account Management and / or Business Consultancy preferably in FMCG, digital platforms or on-demand delivery industry
  • Data-driven profile with strong business acumen
  • Proactive, organized and detail oriented
  • Problem solving, perfect written and spoken communication
  • Excellent knowledge of Excel and MS Office
  • Proficiency in Portuguese and English is a must
  • Nice to have : experience on using Salesforce and SQL
  • Experience our Glovo Life benefits :

  • Enticing Phantom Shares plan
  • Comprehensive Private Health Insurance
  • Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
  • Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, Culture Days every 2 months!
  • Flexible working environment
  • What you’ll find when working at Glovo :

  • Gas : We work hard with energy and passion for what we do.
  • Care : We act in the best interest of a sustainable future.
  • Good vibes : We always see the positive side in every situation and act with fairness and honesty with everyone.
  • Stay Humble : We embrace mistakes and feedback to learn from them.
  • Glownership : We roll up our sleeves and get work done no matter our position and level.
  • If you believe you match these values, we look forward to meeting you! At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture.

    We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.

    It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. Wanna take a peek into what it's like to work at Glovo?

    Follow us on Instagram and like us on Facebook!

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