with a worldwide network of R&D, innovation labs and delivery centers and Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
Job Description : As a System Analyst you will play a critical role in assisting clients as a system expert, providing excellent technical customer support.
The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Responsibilities : Manage systems access approvals from the client, end customers, partners, and third parties. Manage access controls for new personnel starters, movers and leavers (employees / contractors)Perform security license validation (cost down process).
forward any system requests / changes to appropriate approverPerform UAT / Regression testing (service delivery focus); perform Zero Test for CRM (i.
Perform escalations for service confirmationsCustomer account management; Provide Business Continuity Plan (BCP) support for service deliveryProvide standard and non-standard service delivery reporting
Qualifications & Skills : Minimum 2 years of experience in similar roleRelevant educational degree with relevant work experienceExperience in analyzing and documenting business and technical processesExtensive hands-on experience in industry leading products for ticketing and call managementAnalytical, attention to detail, dependability, integrity, adaptability, ownership and customer focus are the key competencies required for the roleRequired Language Thresholds : Dutch (Level C1 / C2)English (Level B2)
indoor pool, fitness classes and a football pitch;Staff canteen with varied food options and river-facing balcony seatingCandidate privacy notice : https : / / www.
hcltech.com / candidate-privacy-notice