Dutch System Analyst (Hybrid)
HCL Technologies
Lisbon, Portugal
há 2 dias
source : Europe Language Jobs


  • Dutch System Analyst (Hybrid)HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age;
  • with a worldwide network of R&D, innovation labs and delivery centers and Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

    Job Description : As a System Analyst you will play a critical role in assisting clients as a system expert, providing excellent technical customer support.

    The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.

    Responsibilities : Manage systems access approvals from the client, end customers, partners, and third parties. Manage access controls for new personnel starters, movers and leavers (employees / contractors)Perform security license validation (cost down process).

  • Coordinate scrub process (which is list of / report of individuals and what systems each person has access to), to perform oversight / control review of such access;
  • forward any system requests / changes to appropriate approverPerform UAT / Regression testing (service delivery focus); perform Zero Test for CRM (i.

  • e., test before business / production start); perform business systems projects with respect to PEGA / CLICKProvide incident management and support, perform ground plan maintenance;
  • Perform escalations for service confirmationsCustomer account management; Provide Business Continuity Plan (BCP) support for service deliveryProvide standard and non-standard service delivery reporting


    Qualifications & Skills : Minimum 2 years of experience in similar roleRelevant educational degree with relevant work experienceExperience in analyzing and documenting business and technical processesExtensive hands-on experience in industry leading products for ticketing and call managementAnalytical, attention to detail, dependability, integrity, adaptability, ownership and customer focus are the key competencies required for the roleRequired Language Thresholds : Dutch (Level C1 / C2)English (Level B2)


  • What We Offer : Permanent contract;Competitive salary;Private health and life insurance from day one in the company;Working hours : Monday to Friday, day shift (hybrid);
  • Meal allowance on card / voucher;Career progression opportunities;Parenthood program;Our facilities include an on-site gym;
  • indoor pool, fitness classes and a football pitch;Staff canteen with varied food options and river-facing balcony seatingCandidate privacy notice : https : / / www.

    hcltech.com / candidate-privacy-notice

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