Application Support (Oracle, Sybase, SQL)
CGI
Lisboa, Portugal
há 4 dias

Position Description :

We’re currently hiring an Application Support (Oracle, Sybase, SQL) for our amazing team.

Your future duties and responsibilities :

Helpdesk

  • Understand the application landscape, develop expertise of the application / s and understand various interfaces involved
  • Answer user requests and manage incidents , including target days
  • Define new practices / processes when needed
  • Write new procedures and ensure their collective ownership
  • Contribute to checking’s & validation of production changes and application restart
  • Ensure daily communication & transition with Paris team
  • Incident Management

  • Manage incidents according to Service Delivery GITSDE / ITIL Standards, and in coordination with other teams, including production teams.
  • Re-instate services as soon as possible whenever an incident occurs
  • Service Level Management

  • Monitor environments and KPIs
  • Suggest changes, improvements so as to continuously improve global level of service
  • Validate changes onto production
  • Problem Management

  • Identify recurring Issues and service Request and define action plans to reduce them
  • Required qualifications to be successful in this role :

    Qualifications :

  • First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development / support
  • IT working experience
  • Good understanding of the ITIL norm and practices (desirable)
  • Domain / Technical :

  • Knowledge and / or experience of the financial services industry (desirable)
  • Prior experience in application support
  • Experience and ability to perform technical analysis, identify impacts (functional / technical)
  • Experience of working with applications with many interfaces to other applications
  • Technical competency in the following :
  • oGood understanding of RDBMS concepts ; Proficiency in at least 1 database (Oracle, Sybase, SQL Server) (mandatory)

    oAT least 1 year working experience with Unix and its standard commands (desirable)

    oBasic knowledge of DataStage TX (desirable)

    oBasic knowledge of PowerShell Scripts (desirable)

    Others :

  • The candidate commit to stay in this job position for minimum 18 months
  • Good interpersonal skills
  • Excellent communication skills
  • Mandatory to be fluent in English
  • Ability to work with pressure
  • Should be resourceful
  • Capacity to explore
  • Skills :
  • Oracle
  • Sybase
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