Ethics & Compliance Customer Service Line with Italian (m/f)
Teleperformance Portugal
Lisbon, Portugal
há 5 dias
source : Europe Language Jobs

Description

Teleperformance Portugal, one of the best companies to work in, is looking for someone motivated with excellent communications skills to join the team.

Build a promising career, providing quality support to the employees and help them in ethics and compliance reported issues.

You’ll be responsible for providing support regarding different cases via telephone or web-form submission in accordance with service level requirements.

Responsibility

  • Take incoming reports from employees and third parties regarding incidents / violations related to compliance with legal and regulatory issues, and ethics;
  • Log calls details into case management systems in English;
  • Keep hierarchy informed of issues and progress;
  • Participate in team projects that enhance the efficiency of employee support agent services.

    Requirements

  • Italian native speaker;
  • Graduation in humanities or a creative field of study;
  • C1 English proficiency level (minimum);
  • Strong written and oral communication skills;
  • Good multi-tasking and typing skills;
  • Experience in medium / large organizations;
  • Stress-resistant;
  • Capability to conduct interviews and extract pertinent details;
  • Ability to handle challenging cases;
  • Impartial, unprejudiced, and empathetic.

    Offer

  • Work location : Lisbon;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Excellent work opportunity in a leading multinational company;
  • Long-term opportunities with the possibility of career progression;
  • Opportunity to work and cooperate with leaders in various industries;
  • Free organized sports activities and events.

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