Purpose & Overall Relevance for the Organization :
The role of agile coaching supports the organization or teams adopt and improve agile methods and practices. The agile role is part embedded trainer and part consultant specifically, an adviser.
Agile Coaches must educate employees at all levels, including senior on Agile principles, providing them with tools for implementing the process in their own work.
They provide training sessions and teach valuable skills that lead toward the organization-wide adoption of Agile methodologies.
Key Responsibilities :
Portfolio, program and project support
Uses recommended portfolio, program and project control solutions for planning, scheduling and tracking.
Sets up project files, compiles and distributes reports.
Provides administrative services to project boards, project assurance teams and quality review meetings.
Provides guidance on project management software, procedures, processes, tools and techniques.
Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.
Assists in defining acceptance tests for these recommendations.
Methods & tools
Provides advice and guidance to support adoption of methods and tools and adherence to policies and standards.
Tailors processes in line with agreed standards and evaluation of methods and tools.
Reviews and improves usage and application of methods and tools.
Supports projects, functions or teams in the development of project and / or operational methods for measurement.
Specifies base and derived measures which support agreed information needs.
Identifies and prioritizes appropriate measures, scales, and targets.
Specifies how to collect and store the data for each required measure.
Provides guidance on collection of data including automation.
Designs reports and reporting formats.
Identifies the communications and relationship needs of stakeholder groups.
Translates communications / stakeholder engagement strategies into specific activities and deliverables.
Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.
Provides informed feedback to assess and promote understanding.
Facilitates business decision-making processes.
Captures and disseminates technical and business information.
Applies standard techniques and tools to carry out analysis and performance monitoring activities for specified products.
Supports problem resolution, resolves issues and acts on feedback and usage of in-life products.
Creates product collateral and monitors results and feedback from product campaigns.
Provides advice and guidance on the selection, adoption and adaption of appropriate assessment methods, tools and techniques based on the context of the assessment and how the results of the assessment are to be used.
Manages execution of skill / competency assessments to ensure they deliver the required outcomes with acceptable quality.
Ensures assessments follow ethical, legal and regulatory requirements.
Manages reviews of the benefits and value of assessment methods and tools.
Identifies and recommends improvements to assessment methods and tools.
Assesses the effectiveness of learning or educational activities based on the achievement of skill / competency development targets.
Learning and development management
Contributes to the development and maintenance of a catalogue of learning and development resources.
Books and organizes learning events. Updates and controls training records, including attainment of certificates and accreditations.
Learning design and development
Designs, creates, develops, customizes and maintains learning materials and resources to deliver agreed outcomes, and meet accreditation requirements if appropriate.
Contributes to the design, configuration and testing of learning environments, including creation of simulated data, and replication of external systems, interfaces and assessment systems.
Prepares or customizes and delivers learning activities and the learning environment for a variety of audiences.
Teaches, instructs, trains students / learners in order to develop knowledge, techniques and skills using appropriate methods, tools, online environments, equipment and materials.
Oversees students / learners in performing practical activities and work, advising and assisting where necessary, and ensuring that maximum learning benefit is gained from the practical experience.
Provides detailed instruction as necessary and responds to wide-ranging and detailed questioning in own area(s) of specialization.
Assesses objectively, against pre-set criteria, the ability levels of students and reports as appropriate.
Develops examples and case study material for use in pre-defined courses.
Adapts simple course material to meet the needs of students.
If required :
People Management / Resource Management :
Is involved in recruiting process and proposes support for hiring decision and pre-selection of candidates
Allocates the different work to the respective employees considering experience, complexity, workload and organizational efficiency
Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
Provides team members / direct reports with clear direction and targets that are aligned with business needs and GIT objectives
Key Relationships : Global IT
Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale / Retail)
HR (Senior) Management
Requisite Education and Experience / Minimum Qualifications :
Very good understanding of different Agile frameworks like SCRUM or Kanban
Practical Experience with facilitating team ceremonies
Good knowledge of Atlassian tools (Jira & Confluence)
Proficient spoken and written command of English
At least 5-year experience in IT with 2 years in the relevant area
Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
Understanding of different culture
Participated in projects with people from other functions / markets
Nice to have :
Good Knowledge of Kanban Metrics (Flow)
Preferably experience with scaling frameworks (ex : SAFe) and working with teams acrossmultiple domains