Application Support Analyst
BNP Paribas
Lisbon, Lisbon, Portugal
há 1 dia

BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees including more than 154,000 in Europe and over 5,000 in Portugal alone.

BNP Paribas is recruiting for its European Finance Operations Center in Lisbon, part of the Group Finance function. Group Finance is responsible for compiling and processing accounting and financial information in order to ensure its publication and to provide Executive Management with the necessary information for the entire Group’s financial management.

Within GFS, the Finance Solutions and Services is responsible for evolutions and maintenance of Group financial systems.

Within Finance Solutions and Services, the Control Tools, Topaze and Business support team is in charge of administration and support for selected Financial Control Tools.

ROLE AND RESPONSIBILITIES

As Application Support Analyst, your main responsibilities are to control and support activities of Production Monitoring, and also contribute to the definition and monitoring of KPI’s of the Application Support teams.

In order to achieve this goal you will :

  • Account for the accurate operating of batch treatments monitored through an automate connected with the Accounting teams closing calendar
  • Ensure a smooth communication with users belonging to Production teams or Development teams in charge with the defects analysis and their correction
  • Provide a follow-up on production support, incident management, and prepare reporting to the management
  • Implement relevant KPIs (Key Performance Indicator) and monitor them daily, weekly, monthly or quarterly for the related Governance
  • Review and update periodically related documentation
  • Handle activities related to Production Monitoring :
  • Follow-up on production support, incident management, and prepare incident dashboards
  • Ensure end user support (Back Office, Finance team, ) resolve first level of production issues
  • Control the correct sourcing and the availability of the tools (monitor flows timings, control the consistency of the data provided, verify access to the tools, inform internal clients, )
  • Ensure the administration and the parameters tables updates of the systems.
  • Contribute to the Data Quality program by applying Quality & integrity criteria to his / her perimeter / scope of responsibility.
  • SKILLS

  • Education : Bachelor’s degree in computing / computer sciences / mathematics;
  • Professional experience : at least 3 years of experience in a relevant area
  • Proficient in Microsoft Office (Excel, PowerPoint, Word)
  • Knowledge of SQL or VBA is a plus;
  • Teamwork, Active listening
  • Strong analytical mind, problem solving
  • Rigour & Accuracy
  • Customer orientation skills
  • Pro-active attitude with ability to work in a fast changing and demanding environment;
  • English (B2 Level, CECRL certificate)
  • French is a plus
  • Please note that only applications submitted in English will be considered.

    In case you are selected for this role, further documentation will be requested to support your hiring process.

    BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

    Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity.

    We strive to reflect the society we live in, while keeping with the image of our clients.

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