Main Purpose of the Role
The Presales Manager job is a customer focused, marketing and technical job to initiate and develop relationships with customers and work as a functional and architectural expert in customer engagements.
The Presales Manager is responsible for the solution description and statement of work towards the customer, setting the design of the solution and keeping track of service changes from sales throughout project execution to service delivery, and also drives change requests.
Presales Manager is providing marketing and technical expertise and works closely with Regional Sales / business development Managers in Pre-Sales and sales of eSIM and IOT platforms and Solutions, and with Customer Service Managers in post-sales.
The Presales Manager will be assigned to the EMEA region and will report to Head of Pre-Sales.
Important skills for the Presales Manager include deep marketing, technical and architectural knowledge of services provided by Truphone, a service orientated selling approach, strong interpersonal skills and customer orientation.
We are open to candidates based in Portugal, France, Poland, Spain, Germany, Netherlands and the UK.
Provide marketing and technical competence in pre- and post-sales by translating customer requirements and describing technical solutions, selecting and combining own and 3rd party products and services and defining additions to build individual customer solution
Translate customer problems into detailed technical architecture and interfaces to be covered by Truphone products and services
Support sales manager is the construction of the commercial business and pricing models.
Technical and architectural assessment of customer requirements vs. solution & Connectivity portfolio
Main interface to product lines, the pre-sales manager must aggregate customer requirements and communicate these to product manager to influence product / solution roadmaps.
Pre-sales manager must remain up to date on Truphone eSIM & IOT product and solution portfolio staying always tuned to product lines.
First product support for all leads driven by Sales / Business development managers. Solution Demo and product / solution presentation.
Own Technical answer for customers RFI / RFP processes. Costing & Qualifying customizations in collaboration with Product Management, R&D and Service Operations
Perform Presales Transfer to Delivery Team. Consider and meet compliance and information security requirements in Pre-Sales and sales of services.
Skills and Experience Required :
University degree in engineering or related technical field
Minimum of 3 years of experience with service software solutions within the B2B segment
IT, Telecommunications industry experience within Mobile Operators or SIM / Smartcard Industry.
Advanced technical skill set in (e)SIM industry and Remote SIM Provisioning platforms.
Solution Architecture and solution scoping experience
Experience of writing customer proposals and reports and be proficient in technical dealings with customers on the phone and in meeting.
Preferably experience with frequent customer contact and interaction with Sales knowledge.
Knowledge in mobile networks architecture, authentication platforms, secure domains, data generation.
Fluent written and spoken English