German Customer Service Agent
recruit 4 work
Lisbon, Portugal
há 4 dias

Our client is an American company that provides TV service over Internet. With over 50 million subscribers in more than 40 countries they are attending more than one billion hours of movies, TV series and original productions per month.

They revolutionized the way of watching television and movies around the world. We seek dynamic communicators, driven by fun and by new technologies.

Tasks

The ideal candidate is curious, innovative and motivated by the idea of being part of a highly qualified team that provides a high quality service to clients and future clients.

Receiving inbound calls from interested potential customers. Part of your daily activities will be :

  • Listening to customers’ questions and concerns, providing the best possible answers and solutions;
  • Help customers with their accounts, internet browser issues and billing;
  • Communicate information related to products and services to customers;
  • Escalating and rerouting the necessary matters and issues to other departments.
  • Requirements

  • Fluent in German
  • Excellent communication skills
  • Problem solving
  • Sense of responsibility
  • Benefits

  • Excellent benefits package
  • Multilingual and excellent work environment to provide the customer service
  • Extensive training
  • Languages classes (for international candidates)
  • Internal employee incentives
  • Located in an amazing office in Lisbon with excellent transport links
  • Location : Lisbon

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