This role is part of the development team with multicapacity skills in development in Contact Center technologies, mainly Genesys Engage.
This role is critical as part of the contract to develop applications related with customer Contact Center platform performing the following tasks :
Engage with the project team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design and deployment.
Out of business hours support if necessary.
Manage applications incidents escalation from support team.
Involvement in project handovers to support team.
Health checks and procedure definition for the support team.
Definition / verification / update of the necessary documentation to provide CC&UC support.
Involvement in projects and deployments.
Improvement proposals in the development team area.
Definition and assessment of the scope of evolutionary and deployment projects.
Delivery of evolutionary projects.
Documentation and hand over to support of development projects delivered.
The key skills required for this role are :
Technical degree in telecommunications or computing.
At least 5 years of real experience in requirement analysis, design, development, testing, deployment and production support of applications in Genesys suite of products
Experience in designing and implementing RESTful Services
Working knowledge on Programming languages such as Java, .Net, PHP, C# , Perl, PL / SQL, Visual Basic
Knowledge on RDBMS Databases such as Oracle (RDBMS) and No SQL Databases such as Cassandra.
Knowledge on Genesys SDK development.
Working knowledge of any major CC manufacturer.
Experience in supporting international customers.
Engineering experience to understand and evolve complex CC architectures.
CC accredited credentials in Genesys Engage.