In Support Engineering we're about helping customers realize their potential, from gamers to governments, mums to mega-corporations, we serve just about every kind of customer all over the globe.
We are a community of engineers who have effective relationships with many amazing customers. In this role you will be curious and intuitive in your approach, with a passion for customer service.
The role requires empathy, a passion for learning, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.
This role provides technical support Azure Monitoring and Automation Space to Microsoft customers, partners, internal staff and / or others on critical issues experienced with Microsoft technologies.
provide responsive and reliable technical solutions and information to Microsoft customers.
Azure Monitoring and Automation includes
Positively represent Microsoft and communicate with corporate customers via telephone, email, Teams in order to finding solutions for technical problem identified in Microsoft products.
As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed.
Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.
Responsible for managing the relationship with these customers and thoroughly documenting their cases.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.
WHAT TO EXPECT?
QUALIFICATIONS AND EXPERIENCE :