Senior User Experience Researcher - Research Solutions
Date : Aug 12, 2022
Location : Lisbon, PT Berlin, DE London, GB
Company : Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people.
For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities enabling them to improve outcomes, make progress, and benefit the generations that follow.
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We’re looking for a UX Researcher in Berlin (Germany) or Lisbon (Portugal) or London to join our growing UX Research team.
The job is mainly remote with 1 day per week in the office. That one day can be flexible - i.e. working together with your team for a few days per month then remote the rest of the time.
The Research team mission is to elevate the research discipline in our organization and improve research operations capability to enable research and deliver actionable insights that will inform various phases of product development.
You’ll be part of the global UXD practice at Springer Nature and you’ll work with colleagues around the world, especially London and Berlin.
If you currently live somewhere else but have the desire of relocating either in Lisbon or Berlin, please talk to us and we’ll figure out how to best support you.
Visit to learn more about who we are and what we do.
Why we need you
We work for an audience of millions of researchers across the world and offer a portfolio of products and services covering all aspects of publishing and how it supports research careers.
You’ll be working within SN Digital to establish a more user-focused way of working, developing and aligning our experience goals with the business strategy and the delivery work of our teams.
Our aim is to show the path and remove obstacles from achieving an excellent experience for our users and customers.
Our UX team members who work on experience strategy sit within the newly formed Customer Experience Groups. These teams apply their analytical thinking, use and grow their research and design skills, to create clear and trustworthy information about the experience of our products overall for our users.
You will help us to define the experience direction that our products will work towards and how we might get there by analyzing the end-to-end experience as it really is for researchers.
You will socialisise the obstacles to achieving user goals, define key opportunities, and collaborate with other teams to define a strategy that will not only serve the needs of our users with an excellent end-to-end experience but also help to align and unite all the areas responsible for delivering it.
The type of work this team looks at is usually a service that straddles multiple domains and business areas, or a new technology that impacts the experience of multiple services.
This includes working to support the Research Solutions area of our business. This area aims to develop new products and position and develop researcher services in among the products that we already have.
We need to build an in-depth knowledge of this area to reach our ambitious goals here.
We need someone that can use above all their analytical thinking, planning skills, stakeholder engagement skills, to create a research strategy that will help us to make decisions on existing products and support the formulation of new opportunities.
You are a Senior User Researcher with multiple years of experience in qualitative and quantitative research. You have experience in researching the different stages of product development and you are always willing to try out new approaches to share and apply the findings of your research.
You are able to conduct research and produce insights in English. You can communicate your research in a way that it’s easy for stakeholders to understand how to act on the findings.
You have experience working with remote teams and you always do your best to involve stakeholders and team members from other countries in your research activities.
You have experience working with marketing, sales, customer service teams and product development teams to align on market needs and share research insights to turn into actions.
What you will be doing
Within 3 months
You will start building an understanding of the different users and their behaviours with our products and services. Additionally, you will start familiarizing with our industry and domain.
3 - 12 months
This is to make sure the research is actionable and usable by the product teams.
Beyond 12 months
You will need to be autonomous and proactive : you’ll self-organise and prioritise research tasks
You will :
At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive.
We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.
Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work .
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