Senior User Experience Researcher - Research Solutions
Springer Nature
Lisbon, Portugal
há 6 dias

Senior User Experience Researcher - Research Solutions

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  • Date : Aug 12, 2022

    Location : Lisbon, PT Berlin, DE London, GB

    Company : Springer Nature Group

    Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people.

    For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities enabling them to improve outcomes, make progress, and benefit the generations that follow.

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    We’re looking for a UX Researcher in Berlin (Germany) or Lisbon (Portugal) or London to join our growing UX Research team.

    The job is mainly remote with 1 day per week in the office. That one day can be flexible - i.e. working together with your team for a few days per month then remote the rest of the time.

    The Research team mission is to elevate the research discipline in our organization and improve research operations capability to enable research and deliver actionable insights that will inform various phases of product development.

    You’ll be part of the global UXD practice at Springer Nature and you’ll work with colleagues around the world, especially London and Berlin.

    If you currently live somewhere else but have the desire of relocating either in Lisbon or Berlin, please talk to us and we’ll figure out how to best support you.

    Visit to learn more about who we are and what we do.

    Why we need you

    We work for an audience of millions of researchers across the world and offer a portfolio of products and services covering all aspects of publishing and how it supports research careers.

    You’ll be working within SN Digital to establish a more user-focused way of working, developing and aligning our experience goals with the business strategy and the delivery work of our teams.

    Our aim is to show the path and remove obstacles from achieving an excellent experience for our users and customers.

    Our UX team members who work on experience strategy sit within the newly formed Customer Experience Groups. These teams apply their analytical thinking, use and grow their research and design skills, to create clear and trustworthy information about the experience of our products overall for our users.

    You will help us to define the experience direction that our products will work towards and how we might get there by analyzing the end-to-end experience as it really is for researchers.

    You will socialisise the obstacles to achieving user goals, define key opportunities, and collaborate with other teams to define a strategy that will not only serve the needs of our users with an excellent end-to-end experience but also help to align and unite all the areas responsible for delivering it.

    The type of work this team looks at is usually a service that straddles multiple domains and business areas, or a new technology that impacts the experience of multiple services.

    This includes working to support the Research Solutions area of our business. This area aims to develop new products and position and develop researcher services in among the products that we already have.

    We need to build an in-depth knowledge of this area to reach our ambitious goals here.

    About you

    We need someone that can use above all their analytical thinking, planning skills, stakeholder engagement skills, to create a research strategy that will help us to make decisions on existing products and support the formulation of new opportunities.

    You are a Senior User Researcher with multiple years of experience in qualitative and quantitative research. You have experience in researching the different stages of product development and you are always willing to try out new approaches to share and apply the findings of your research.

    You are able to conduct research and produce insights in English. You can communicate your research in a way that it’s easy for stakeholders to understand how to act on the findings.

    You have experience working with remote teams and you always do your best to involve stakeholders and team members from other countries in your research activities.

    You have experience working with marketing, sales, customer service teams and product development teams to align on market needs and share research insights to turn into actions.

    What you will be doing

    Within 3 months

    You will start building an understanding of the different users and their behaviours with our products and services. Additionally, you will start familiarizing with our industry and domain.

  • Absorb the research that has been done in the past to get yourself familiar with our users, their behaviours and their needs
  • Start having a broader understanding of the publishing trends and markets
  • STM trends will be familiar to you
  • Become familiar with our Research Operations process and tools
  • Start contributing to make our Research Operations more efficient
  • Build relationships with stakeholders and people that are directly or indirectly involved in the research you’ll plan
  • Work closely with stakeholders to identify priorities and areas worth exploring
  • In collaboration with stakeholders, the CEG team and the research team, identify gaps and potential opportunities
  • Design a research strategy that fits the business strategy
  • Plan and conduct research needed involving and mentoring, when needed, UX designers, strategists and stakeholders. You’ll share best practices with them and bring them along the research journey with you.
  • Build relationships with teams that might have data you can use to triangulate your findings e.g customer service team, market intelligence team
  • Support the Head of UX Research in ensuring the best quality research is conducted following best practices and ways of working
  • 3 - 12 months

  • Utilise both existing and ongoing research to agree with your team and stakeholders a list of priorities that should be considered for the research strategy.
  • Use other data available (market research, analytics, customer service team insights) to shape the most appropriate user research that will offer deeper insights into how our researchers are using the vast and complex landscape of services to achieve their goals
  • Design and socialize the research strategy
  • Plan and conduct, analyse and share generative research
  • Find ways to share and distribute your work that positively impacts the work of your collaborators and teams
  • Support building domain knowledge through engagement and regular communication at all levels and considering your different audiences.
  • Involve the research team and the head of UX research in the research strategy phase
  • Support your team to identify opportunities, UX outcomes and success measures in addition to providing research insights.
  • This is to make sure the research is actionable and usable by the product teams.

  • Help to Identify Research and other UX skills gaps within your area and highlight these gaps and help to work towards solutions.
  • Beyond 12 months

  • You will have conducted and communicated the insights of your first pieces of research
  • You will keep observing the market and its trends to recommend our business how to improve our offer and add value to our product and services
  • You will mentor, or coach, our colleagues that will participate in research activities with you.
  • You will proactively promote your role within our department.
  • You will find ways to improve the research activities in order to have a more efficient approach to research.
  • You will have supported the Research Team at shaping a culture of sharing actionable and clear findings to make research accessible and relevant for our business.
  • Contribute to community training run by the UX Research team
  • Daily Life

    You will need to be autonomous and proactive : you’ll self-organise and prioritise research tasks

    You will :

  • Prioritise research activities that can be useful at a cross-domain level and work with relevant product teams where applicable.
  • Work with UX Designers on product teams to translate teams’ questions into research activities when needed
  • Collaborate with Market intelligence team and Analytics
  • In collaboration with the Research Ops team you will continuously identify how to improve the current processes, tools, methods and mindsets in order to run, share and conduct research more efficiently and effectively.
  • Work with our Research lead to create and keep updated a panel of users.
  • Recruit, organise, plan, and run workshops, studies and research activities.
  • Apply relevant research methods depending on the project schedules and deadlines.
  • Build in time to learn new techniques and evaluative methods.
  • Motivate and involve the team members in research activities.
  • Share findings within the project, programme, and design team.
  • Keep teams and communities up-to-date on the research activities within the domain. e.g. through our company intranet, regular stand-up’ meetings with the Research team and sharebacks’ of findings from your research.
  • Make sure that your remote colleagues are informed, involved and part of your daily routine.
  • Work closely with our Research Lead in London to shape the future of our research.
  • Collaborate with other departments to validate design hypotheses about user behaviours and attitudes.
  • Collaborate on concept and design work with product teams when necessary.
  • At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive.

    We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

    Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work .

    If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

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