You will : You will consult for the Client(s) in the start-up phase of projects by performing a study of the needs and by delivering implementation reports;
You will manage day to day operational interactions with the client;You will coordinate day-to-day activities to meet or exceed Service Level Agreements;
You will report on the overall performance of the team and suggest possible areas of improvement;You will manage staff schedules, staff recruitment, training, performance evaluation, monitoring;
You will define and organize processes and use of tools;You will define and manage the tasks, roles, and responsibilities of the customer teams.
You come with : Ability to learn quickly. Pro-active, self-starter, and ambitious;C1 – C2 level of English;Easily adaptable to new circumstances, technologies, and procedures;
Well-organized and able to handle administrative tasks efficiently;At least 6 months experience in managing a team in a fast-paced environment (preferably in BPO industry);
Ready to work on a shift rotating schedule including the weekends and national holidays.
We have for you : Working on an international project;Base Salary + performance bonus + Health insurance + Meal Allowance + Laptop;
No need to worry with “back to the office date” it won’t be that soon;Recurrent Training Sessions;Young &
multicultural environment;Fast-growing company with international career opportunities;Innovative HR culture with dedicated HRBP.