Senior Manager - Global IT Application Hosting Services
Matthews International Corporation
há 6 dias


This is a fully remote role. The Remote Sr Mgr Hosting will own, plan, direct and coordinate the build and run operations of Hosting for Matthews globally.

They will own all Hosting activities for Enterprise Infrastructure and be accountable for delivering Hosting to agreed service levels.

This position will manage all key suppliers, contractors and employees responsible for the provision and maintenance of Hosting, and drive the implementation of projects, upgrades and continuous improvement for Hosting according to the technology strategy and roadmaps to ensure they meet the changing demands of the Matthews business.


  • Manage Hosting and Cross Functional Services including storage backup, server hosting, physical database support, operating system patching, firmware updates, and middleware.
  • Manage Application Services including messaging (email, spam control, spam filtering, messaging services), citrix and the active directory.
  • Own delivery and management of all Hosting to support the Matthews business globally.
  • Direct the implementation of Hosting plans, tactical operation planning, and the development of contingency operation plans for Hosting.
  • Drive the development and implementation of standards, procedures, and processes for Hosting operations.
  • Drive the proactive management of the performance and capacity requirements of Hosting with vendors and internal teams.
  • Work with vendors to oversee the health of the Hosting systems and hardware required to meet current business requirements, providing input and guiding the debate around where to invest, where to divest and replace .
  • Lead the development of requisitions, bids, and specifications, and the negotiation, administration, and evaluation of contracts for equipment and services.
  • Direct reactive and proactive maintenance planning for Hosting to eliminate causes of service disruption and potential loss of revenue to Matthews.
  • Own the day-to-day operations, implementation and support of Hosting to support Matthews business requirements and applications.
  • Maintain a global view of Hosting to ensure that services provided by third party vendors meet all relevant SLA and customer satisfaction requirements.
  • Oversee provision of maintenance, repairs and upgrades of Hosting resources through third party vendors.
  • Lead, manage and co-ordinate global teams that provide service and support for all Hosting across Matthews.
  • Ensure the provision of adequate support to resolve problems that may affect the meeting of agreed service level targets for Hosting.
  • Accountable for the technical resolution of incidents and problems and their underlying causes for Hosting, ensuring effective co-ordination with Service Delivery and other teams as required to ensure resolution.
  • Direct the activities of the second and third-line support functions (which may lie with external service providers).
  • Direct the management of service requests and business requirements for Hosting (demand management).
  • Direct the planning and delivery of infrastructure development and build projects for Hosting.
  • Drive the release planning and deployment of new Hosting.
  • Ensure the development and maintenance of system architecture and operational documentation in conjunction with third party Hosting vendors,

  • Ensure Hosting operations are compliant with technology and security standards, strategies and roadmaps, liaising with Strategy and Architecture and Security and Compliance.
  • Operate contracts and manage day-to-day relationships with tier 1 Hosting service providers.
  • Ensure performance and service level reviews are conducted with vendors and direct initiatives to address Hosting service issues.
  • Drive continuous improvement initiatives for Hosting with tier 1 vendors.
  • Own the budget, financial planning and total cost of ownership (TCO) for Hosting operations.
  • Manage Hosting project plans and costs; approve the invoice components for services provided by third party Hosting vendors.
  • Manage local and remote working teams overseas, cultural differences, and split time-zones to ensure positive interactions.
  • Extensive experience managing large Hosting operations, service providers, and staff on a global scale.
  • Extensive experience in supplier management and negotiation.
  • Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.
  • Additional duties as assigned.

  • Bachelor’s Degree in Technology or related field
  • Advanced degree (MBA, Master’s) preferred
  • 10+ years progressive Hosting experience; or equivalent combination of education and experience
  • 8+ years in a leadership role
  • Occasional travel either locally, nationally, and / or internationally may be required.
  • High degree of proficiency in MS Office Suite, Outlook & Internet applications.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
  • Solid understanding and application of mathematical concepts.
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and management.
  • Self-motivated with critical attention to detail, deadlines and reporting.


  • Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.
  • Regularly / Occasionally lift and / or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Regularly / Occasionally exposed to wet and / or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
  • The noise level in the work environment is usually low / moderate.
  • Reasonable accommodations may be made to enable individuals to perform the essential functions.
  • At Matthews International, we believe in a world of inspired possibilities. We believe that taking pride in our past inspires growth for the future.

    And that we all have a responsibility to explore new ways of thinking, working and advancing our craft.

    Globally headquartered in Pittsburgh, Pennsylvania, Matthews International is home to a global network of employees operating in three distinct industries SGK Brand Solutions, Memorialization and Industrial Technologies.

    We care deeply about what they do each day because when we’re inspired, we can inspire others. We can make difference that goes beyond expectations for our clients, our community and our company.

    Our dedication, drive and determination empower creativity and give us strength to transform inspired possibilities into inspiring realities.

    This is strengthened by our values which are fundamental to our business and guide how we work to demonstrate integrity, cultivate employees, be our best, innovate and live the Matthews spirit.

    Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.

    Equal Opportunity Employer Minorities / Women / Veterans / Disabled.

    Matthews International endeavors to make our employment website and application process accessible to all users and applicants.

    In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

    At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace.

    All employment is decided on the basis of qualifications, merit, and business need.

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