Experienced Customer Service Representative (M/F)
Adecco Prestação de Serviços, Lda
Lisboa, Distrito de Lisboa, Portugal
há 48 mins
source : JobLeads

Experienced Customer Service Representative (M / F)

2020-10-07 Lisboa Call Center, Apoio Ao Cliente Ref : 241-000160-1

Adecco Human Resources in currently searching and hiring, through it's Shared Servce Center Recruitment team, candidtaes fluent in English and highly experienced with Customer Service for a role of Experienced Customer Service Representative for it's end client.

Our Mission :

We help entrepreneurs focus on their business while we deal with all their business-related admin tasks and provide them access to top business service providers’ offers, from business bank accounts to insurance policy, card reading machine or office space etc.

The role :

  • We aim at providing the best-in class customer sales experience to our retail customers.;
  • As a sales support analyst, you will administer, analyse and optimise all online sales transactions coming from entrepreneurs.

  • Eager to work in a fast-paced and growing tech start-up;
  • Outstanding written and verbal English, to communicate with our customers throughout the day. (Native speakers preferred)

  • Comfortable over the phone and willingness to up-sell;
  • Passionate about customer service, information systems, software development, e-commerce and the start-up scene environment;
  • Empathetic, with great listening skills, and able to build rapport easily with customers and colleagues;
  • Humble and open to feedback, always curious and eager to learn;
  • Able to identify and break down issues in the sales process to then design and implement a strategy to resolve them;
  • Outstanding analytical thinking, detail oriented and goal-driven;
  • Persistent, agile and resilient;
  • Digitally savvy and highly proficient with the Internet, MS-Office, CRM systems and able to learn new systems quickly (Zendesk).

    Oferta

    If this role is of your interest, please make sure to submit your application by sending your updated CV to bruno.coelho adecco.com

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