Automotive After Sales Consultant - Danish and Swedish Speaker
Mercedes-Benz Portugal
Lisbon, Portugal
há 8 mins
source : Top Language Jobs

We are looking for the best talents to join the Mercedes-Benz Network Assistance Center! Based in Portugal, the new Network Assistance Center provides support on a wide range of After-

Sales services to Mercedes Benz Retailers in 15 countries - Italy, Portugal, Spain, France, Belgium, Netherlands, Luxemburg, Switzerland, Austria, Poland, Czech Republic, Sweden, Denmark, UK and Greece.

  • Main ResponsibilitiesReporting to the Operation Manager, the Consultant duties are : Handles retails requests in accordance with Daimler policies and NAC procedures and targets, in order to provide the appropriate solution in a timely, effective and accurate manner;
  • Handles requests with professionalism and accuracy via phone, e-mail;Provides first line support on different Customer's related topics in order to reach Customer satisfaction.

  • QualificationsRequirements : Higher vocational education;Native language or fluent in Danish and Swedish (excellent grammar and writing skills);
  • Fluent in English as corporate language (mandatory);Good computer expertise;Experience with customer care is valued;Ability to prioritize, analyze, plan and coordinate;
  • Team player;Excellent communication skills (B2B);Strong focus on customer satisfaction.What we offer : Integration in Mercedes-

  • Benz Portugal S.A., international company with a young, ambitious, professional and dynamic environment.Initial Training;
  • Free private health insurance.

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