Your daily adventures will include :

Working closely with other departments (Customer Support / Operations / PR / Policy)

Handling the driver Facebook group (engaging and building a community)

Handling Bolt’s social media pages (listening, engaging, and moderating)

Responding to customers on time

Choosing and announcing giveaway winners

Monitoring, tracking, and reporting on feedback and online reviews

Support reporting on campaign sentiment

Monitoring industry social media activities and recommending content ideas to Local Marketing team

We are looking for :

At least 1+ years’ experience as a community manager or in a similar role

Native Portuguese fluency and great English written communication skills

Organised and detail-oriented

Creative writing and thinking skills

Ability to work independently and to collaborate as part of a team

A passion for customer engagement and community management

Outstanding and confident engagement skills including promoting productive behaviours, being relentlessly positive and effectively managing conflicts

You will get extra credits for :

Experience working in a fast-paced technology company

Any other language is a plus

Why you’ll love it here :

Your daily duties will have a meaningful impact on millions of people all over the world.

You’ll be surrounded by the most friendly, supportive colleagues you can imagine.

As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.

You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.

Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!